Privacy Policy Hochgrat Panorama Suite

1. Data Controller

The controller responsible for data processing on this website is:

Alexander Denk

Hochgrat Panorama Suite

Unterdorf 8

87534 Oberstaufen-Steibis

Germany

Email: [Please insert email address]

2. General Information

Protecting your personal data is important to us. We process your personal data confidentially and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains the nature, scope, and purpose of the processing of personal data on our website.

3. Collection of Data

When Visiting Our Website When you access our website, information is automatically collected by our hosting provider and temporarily stored in server log files. This may include: IP address Date and time of access Requested file or page Amount of data transferred Browser type and version Operating system Referring website (referrer URL) This information is processed to ensure the security, stability, and proper functioning of the website. Legal basis: Article 6(1)(f) GDPR (legitimate interest).

4. Booking Requests and Contact Forms

When you make a booking, request information, or contact us through our website, we process the information you provide. This may include: First and last name Address Telephone number Email address Number of guests Arrival and departure dates Payment information Visitor's tax information Additional information voluntarily provided by you Your data is processed for the purpose of handling your inquiry, managing your reservation, and fulfilling the accommodation contract. Legal basis: Article 6(1)(b) GDPR (performance of a contract or pre-contractual measures).

5. Booking Management via Smoobu

We use Smoobu GmbH as our booking and property management system. Personal data required for managing reservations, guest communications, occupancy calendars, and related services may be transmitted to and processed by Smoobu. Further information can be found in the privacy policy of Smoobu. Legal basis: Article 6(1)(b) GDPR.

6. Communication by Email or Telephone

If you contact us by email or telephone, we will process the information you provide in order to respond to your inquiry. Your data will only be used for communication related to your request or booking. Legal basis: Article 6(1)(b) GDPR Article 6(1)(f) GDPR

7. Visitor Registration and Tourist Tax

To comply with legal obligations and to issue the Allgäu-Walser Pass, we process the information required by applicable local regulations. Personal data may be shared with local authorities, tourism organizations, or other legally authorized entities where required. Legal basis: Article 6(1)(c) GDPR (legal obligation) Article 6(1)(b) GDPR (contract performance)

8. Payment Processing

Payments may be processed through external payment providers. In such cases, personal data required for payment processing will be transmitted directly to the respective payment provider. The privacy policy of the relevant payment service provider applies. We generally only receive information that is necessary to identify and confirm the payment.

9. Cookies

Our website uses cookies. Cookies are small text files stored on your device. They may be used for: Technical operation of the website Improved user experience Statistical and analytical purposes (where applicable) Non-essential cookies will only be used with your consent. Legal basis: Article 6(1)(a) GDPR (consent) Article 6(1)(f) GDPR (legitimate interest)

10. Google Maps

Our website may use Google Maps to display the location of the property. When using Google Maps, personal data such as your IP address may be transmitted to Google. Google Maps is provided to improve usability and to help visitors locate the property. Legal basis: Article 6(1)(a) GDPR (consent).

11. Google Analytics 

If Google Analytics is activated on this website, it will only be used with your prior consent. Google Analytics helps us analyze website usage and improve our services. Where possible, IP addresses will be anonymized before processing. Legal basis: Article 6(1)(a) GDPR (consent).

12. Retention Period

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Booking and invoice records may be retained for up to ten years in accordance with applicable tax and commercial regulations.

13. Your Rights

Under the GDPR, you have the right to: Access your personal data Correct inaccurate data Request deletion of your data Restrict processing Receive your data in a portable format Object to data processing Withdraw consent at any time To exercise any of these rights, please contact us using the details provided above.

14. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your personal data is being processed unlawfully.

15. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

16. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy where necessary to reflect changes in legal requirements, business operations, or website functionality. The current version will always be available on this website. International Guests By using this website or making a booking, international guests acknowledge that personal data may be processed in Germany and, where legally required for the provision of accommodation services, may be shared with public authorities, tourist organizations, payment providers, and service providers involved in the booking process.

Hochgrat Panorama Suite Oberstaufen-Steibis, Germany Last updated: September 2026